Delete Account

Signed-in members can complete deletion in under a minute:

1. Sign in to MANDIX and open Profile.
2. Scroll to the Information & Support section.
3. Tap Delete Account, type DELETE to confirm and submit.

Deletion is immediate and irreversible. You are signed out as soon as it completes, and the account cannot be recovered afterwards — you would need to register again as a new business.

If you cannot sign in — for example you lost access to your registered mobile number — write to support@mandix.app from your registered email with the subject Account Deletion Request, or call +91 7778848834 during support hours (Monday to Saturday, 09:00 AM to 07:00 PM IST).

Please include:

• Your registered mobile number.
• Your business or company name as it appears on MANDIX.
• Confirmation that you want the account permanently deleted.

We verify that the request genuinely comes from the account holder before acting on it, and complete verified deletion requests within 7 working days. You receive a written confirmation once the account has been removed.

• Your login identity (mobile number and email used to sign in).
• Your business profile, company details, category selections and saved location.
• Your stock listings, requirements and their uploaded photographs.
• Your conversations, chat messages and shared chat images.
• Your connection requests, contact unlocks and notification history.
• Your notification preferences and subscription usage counters.

Your conversations are removed for both sides, so businesses you chatted with will no longer see that chat thread or the images shared inside it.

• Payment and subscription records required for tax, accounting and audit purposes under Indian law.
• Support enquiries and abuse or fraud reports needed to protect other members of the platform.
• Aggregated, de-identified usage statistics that can no longer be linked back to you.

These records are retained only for as long as the applicable law or a legitimate safety obligation requires, and are never used to market to you after deletion.

Deleting your account ends any active MANDIX Pro subscription immediately. Unused subscription time is not refunded automatically — see the Refund Policy and Subscription Policy before you delete, and raise any refund request first.

If you only want to stop receiving business alerts, you can switch off notification types and reduce your alert radius under Profile → Notification settings, or close individual listings instead of removing your account. Contact support@mandix.app if you would like help choosing the right option.

For details on how your data is handled while your account is active, read our Privacy Policy.